Customer Complaints Procedure v1.0
BMC (Grays) Ltd T/A Target Car Supermarket
We pride ourselves on offering our customers multiple options and a fantastic service to make their vehicle journey as stress free and enjoyable as possible. For this reason, we ensure that we have strict processes in place, so you receive the best assistance and product for you. However, we do understand that sometimes this cannot always be the case, and if you feel unsatisfied, we want to hear from you so we can help!
You can contact us on 01708 252 036 or firstname.lastname@example.org, we do ask that you can include as much detail as possible within your initial contact with us. Once we have received your complaint, a dedicated employee will respond to you within 3 working days.
At Target Car Supermarket we do aim to resolve any complaint we receive as soon as we can; however, we do need to make you aware that we have 8 weeks to provide you with a Formal Written Response. In the event we believe an investigation is going to take longer than this time frame, we will advise you of a time frame you can expect a response and also provide you with the Financial Ombudsman details.
Throughout the complaints process, we will ensure that you are kept up to date with the investigation. In our written response, we will detail our investigation into your complaint, how we have resolved the issue and the steps that we have taken to avoid this from happening in the future. Should you be unsatisfied with our response, you are able to contact the Financial Ombudsman Services using the details we have provided below –
Financial Ombudsman Service
Phone: 0800 023 4567
Post: Exchange Tower, Harbour Exchange, London, E14 9SR